Your Prezola delivery
Now for the best bit. It's like the greatest unboxing ever. Your gifts will be delivered on a day that suits you. And your funds can be transferred whenever you like.
Delivery lead times
Whilst some of your gifts may arrive very quickly, we are averaging 6-8 weeks for your whole order to be ready. So sit back and relax while we get to work ordering your gorgeous gifts. Our customer service team will keep you updated on your delivery and are on hand to help via phone or live chat.
How delivery works
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Finalise your list
After your wedding, it's time to close your list and make any final swaps. Select the ‘finalise your list’ button in your dashboard and follow the steps to place your order.
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We'll collate your gifts
We'll get busy ordering your gifts from our brand partners. Each item is ordered to our warehouse especially for you. Our Customer Services team will keep you updated along the way.
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Book a delivery date
Once your delivery is ready, we'll be in touch so you can book a suitable delivery day. We offer a to the door, signature required delivery service with our courier partner.
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Celebrate your #PrezolaDay
The moment has arrived! Time to unpack your delivery, unwrap and enjoy all your lovely gifts. Remember to tell us all about it using the hashtag #PrezolaDay
Delivery options
We aim to send all your gifts in one go. When they are ready, we'll let you know and you can book one of the below delivery options.
UK & Northern Ireland
Standard Delivery
Nominated delivery day Monday – Friday, with your 1-hour delivery slot confirmed by SMS
Timings will vary for Highlands, Islands and other restricted postal areas
Free
Timings will vary for Highlands, Islands and other restricted postal areas
Saturday Delivery
Upgrade to Saturday delivery with your 1 hour delivery slot confirmed by SMS
Not available to Highlands, Islands and other restricted postal areas
£36
Not available to Highlands, Islands and other restricted postal areas
Rest of the world
International (including Channel Islands & Republic of Ireland)
Simply contact our customer service team on customerservices@prezola.com and we will provide you with a delivery cost to ship your chosen gifts.
Due to changes for Brexit, import charges/taxes will be payable by yourselves directly to the courier to receive the delivery.
TBC
Due to changes for Brexit, import charges/taxes will be payable by yourselves directly to the courier to receive the delivery.
Need a hand? Get in touch
On the day
Once your delivery is on its way, you will receive regular updates and be able to track your gifts on their journey to you.
We offer a to the door, signature required delivery service. If your delivery includes age-restricted items (and you're lucky enough to look under 25) you may be asked for proof of age.
The courier will then ensure your boxes are safely delivered to your front door. All that will be left for you to do is get them inside, unbox and open all your wonderful gifts!
Direct delivery
To keep things simple, some large furniture will get delivered to you directly from the supplier. We'll ask you to tell us the delivery address when you lock in the item.
Some direct delivery items are made to order so may have a slightly different lead time.
We're on a mission
We are on a mission to make sure as much of our packaging as possible is recyclable or reusable. Whilst some items are delivered in their own retail boxes, our main delivery boxes and padding added are fully recyclable. We would love you to help us by recycling as much as you can from your delivery. Every little helps, right?
Share your #PrezolaDay
We hope that you love your Prezola delivery and all of your gifts! We love nothing more than hearing you have enjoyed the experience, from the unboxing to placing your gift in to its new home. Use #PrezolaDay on your socials or send pictures to our customer service team to tell us all about it!
Why do we need to finalise our list?
We want to make your gift list experience really flexible. We ask you to finalise your list when you have finished making swaps, so that we know you are ready for us to order your gifts from all our wonderful suppliers.
How do we book a delivery date?
When your gifts are ready to be sent, you'll get an email with a link to book a delivery date through your account.
How do I track my delivery on the day?
This is the best bit… your delivery day! #PrezolaDay 🤩 We’ll send your gifts to arrive on your chosen date. On the delivery day, the courier will keep you updated via text, so you can track your gifts on the day – you’ll even get an hour time slot too!
